Installs but will not run

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bryan944
Posts:21
Joined:Wed Nov 04, 2015 7:40 pm
Installs but will not run

Post by bryan944 » Mon Oct 09, 2017 7:36 pm

I had Paintstorm on my wacome mobil studio pro but it would not run. I uninstalled it along with any settings. I downloaded the newest version since I was trying to update anyway. I installed it as administrator and set it up to run as admin. When I went to run it I got an error message to see the log. That is attached below.I also removed any files that were associated to Paintstorm before I reinstalled

HELP please!!! I really don’t know what else to try. Thanks
Barb
AD257DDE-D01D-4D21-A9BE-D10720AFF7D5.png
AD257DDE-D01D-4D21-A9BE-D10720AFF7D5.png (196.1KiB)Viewed 2174 times
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support
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Re: Installs but will not run

Post by support » Wed Oct 11, 2017 9:44 am

Try to reinstall graphics card drivers.
Also, do you turn your Wacom tablet straight? or maybe upside down for the left-hander?
bryan944
Posts:21
Joined:Wed Nov 04, 2015 7:40 pm

Re: Installs but will not run

Post by bryan944 » Wed Oct 11, 2017 1:55 pm

Ok, let me try updating the drivers and see if that helps. An no,I don’t turn the tablet.
Thanks and something tells me I might be back.
bryan944
Posts:21
Joined:Wed Nov 04, 2015 7:40 pm

STILL WILL NOT RUN Re: Installs but will not run

Post by bryan944 » Wed Oct 11, 2017 2:45 pm

I uninstalled paintstorm, updated the graphics driver , and reinstalled paintstorm and it STILL will not run
bryan944
Posts:21
Joined:Wed Nov 04, 2015 7:40 pm

Re: Installs but will not run

Post by bryan944 » Wed Oct 11, 2017 2:51 pm

Also I noticed my desktop has a version.INI file and the wacom mobil pro does not.
bryan944
Posts:21
Joined:Wed Nov 04, 2015 7:40 pm

STILL WILL NOT RUN Re: Installs but will not run

Post by bryan944 » Wed Oct 11, 2017 3:15 pm

see above
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