New version out but...the download?

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Chanree
Posts:17
Joined:Wed May 31, 2017 2:46 pm
New version out but...the download?

Post by Chanree » Mon Jan 15, 2018 10:43 am

I am unsure if you guys fixed this yet but i will try little later today. but wanted to say the windows download says there is no file after going to paintstorm - check for updates - go there to download.
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SilverSurfer1221
Posts:22
Joined:Thu Dec 07, 2017 11:33 pm

Re: New version out but...the download?

Post by SilverSurfer1221 » Mon Jan 15, 2018 2:43 pm

I just downloaded and installed the Windows version with no issues. So, they must have fixed it.
Gasman
Posts:18
Joined:Thu Nov 09, 2017 10:57 pm

Re: New version out but...the download?

Post by Gasman » Mon Jan 15, 2018 3:38 pm

The only file I can see for my Windows 10 64 bit setup is PaintstormSetup_v2.20_x64.exe which is only 32kB in size ??. Double clicking on this file I get this error window-.
Paintstormerror.jpg
2.20 update error
Paintstormerror.jpg (17.16KiB)Viewed 4619 times
Steve
Gasman
Posts:18
Joined:Thu Nov 09, 2017 10:57 pm

Re: New version out but...the download?

Post by Gasman » Mon Jan 15, 2018 3:43 pm

Strange !! downloading again its now 49mB in size but again I still get the `This app can`t run on your pc` message??. Maybe I need to disable virus checker?? will try again later.
Steve
Gasman
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Joined:Thu Nov 09, 2017 10:57 pm

Re: New version out but...the download?

Post by Gasman » Mon Jan 15, 2018 3:51 pm

Working now Thanks!!
Steve
brianhermelijn
Posts:9
Joined:Sun Nov 27, 2016 12:53 am

Re: New version out but...the download?

Post by brianhermelijn » Tue Jan 16, 2018 1:30 am

I get virus error.
Gasman
Posts:18
Joined:Thu Nov 09, 2017 10:57 pm

Re: New version out but...the download?

Post by Gasman » Tue Jan 16, 2018 12:59 pm

I had to tell my virus checker McAfee to trust the Paintstorm.exe file otherwise the install fails :-(
HTH
Steve
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support
Site Admin
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Joined:Thu May 07, 2015 1:33 pm

Re: New version out but...the download?

Post by support » Fri Jan 26, 2018 9:43 am

Be sure that it's clean, here's the antivirus report:
https://www.virustotal.com/#/url/5030b1 ... /detection
jshan
Posts:3
Joined:Tue Nov 14, 2017 12:39 am

Re: New version out but...the download?

Post by jshan » Sun Jan 28, 2018 1:46 am

I also get the same 'This app can't run on your PC' I'm running a Surface Book 2 for the record.

It's initially blocked by Windows Defender. Then, I allow it explicitly and it fails with the above error.

This is the only software I ever get this message for.

I have no 3rd party AV software running.
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