Just Installed - program crashes at launch

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AdagioFantasque
Posts:3
Joined:Thu May 04, 2017 9:06 pm
Just Installed - program crashes at launch

Post by AdagioFantasque » Thu May 04, 2017 9:12 pm

Hello PST devs!

I just bought your program, but it seems that it won't open at all after installation. I don't get a specific error message, just "Error. See [path] for details." and then the classical "Paintstorm Studio stopped working."

Here is the error log:


MAIN:
myGlInit
_mshaders::preinit

mousex=0
mousey=0
WindowWidth=1920
WindowHeight=1080
CB=0
tool=1
maintool=1




cm=0

GPU enable=1
GPU fastmode=0
GPU support=1
GPU tempsunsupport=0
GPU unsupportFunc=1
GPU vorsSupport=1
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support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Just Installed - program crashes at launch

Post by support » Tue May 09, 2017 4:06 pm

Try to Install last graphic card drivers.
AdagioFantasque
Posts:3
Joined:Thu May 04, 2017 9:06 pm

Re: Just Installed - program crashes at launch

Post by AdagioFantasque » Fri May 12, 2017 12:04 pm

The problem persists after update of my Nvidia drivers.

Log:




MAIN:
myGlInit
_mshaders::preinit

mousex=0
mousey=0
WindowWidth=1920
WindowHeight=1080
CB=0
tool=1
maintool=1




cm=0

GPU enable=1
GPU fastmode=0
GPU support=1
GPU tempsunsupport=0
GPU unsupportFunc=1
GPU vorsSupport=1
AdagioFantasque
Posts:3
Joined:Thu May 04, 2017 9:06 pm

Re: Just Installed - program crashes at launch

Post by AdagioFantasque » Tue May 23, 2017 11:01 am

Bumping up.... problem still persists. Log of errors in previous post!
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support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Just Installed - program crashes at launch

Post by support » Thu Jun 01, 2017 1:57 pm

...try to test some of the previous version:
http://www.paintstormstudio.com/Paintst ... 72_x64.exe
http://www.paintstormstudio.com/Paintst ... 55_x64.exe

Better delete folder: "Documents/Paintstorm studio" before installing another version.
GwenH
Posts:1
Joined:Tue Jan 23, 2018 11:32 am

Re: Just Installed - program crashes at launch

Post by GwenH » Tue Jan 23, 2018 11:42 am

I've just purchased and tried to install PaintstormStudio but it fails to open. I've made an exception in Trend Security. I have also tried the previous version.
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