Stuck loading (white screen)

glenfx
Posts: 7
Joined: Sun Jan 24, 2016 4:48 pm

Stuck loading (white screen)

Postby glenfx » Fri Sep 08, 2017 1:23 am

I just rebuilt a computer for my wife and re-installed windows 7(64) and installed paintstorm (from the paid version download file I had stored) so she could test it and see if she likes working with it, but whenever I try loading the application it gets stuck in a white screen and I have to force it to close.

Now, I don't know if I should install a specific windows update (I mostly installed the service pack 1 and not much else), or if there are two different paintstorm files, one for demo purposes and another for paid customers, and not having it registered is causing the problem, I'm assuming that if there is no registration it would run as a trial, but I'm not so sure about it.
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support
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Posts: 1046
Joined: Thu May 07, 2015 1:33 pm

Re: Stuck loading (white screen)

Postby support » Mon Sep 11, 2017 10:15 am

Update your graphic card drivers (reinstall it with reset all settings)

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