my setup is:
- MSI Apache Pro GE62 2QF (NVidia 970M)
- Cintiq 13HDT
i've installed it right away and i've got a problem. the program runs just fine (as far as i tested it by now) when it's on the main display (that is the screen of my laptop). whenever i try to start it on the Cintiq's monitor, it just freezes showing black or white window.
i've tried so far:
- reinstalling it (about 5-6 times);
- updating my gpu drivers and i am up to date now;
- updating my tablet drivers (i've got ) and i am up do date;
- restarting the computer several times;
- starting the program with both NVidia or Integrated graphics;
- bringing the GPU settings back to the factory ones;
- starting it on both displays (the laptop's or the Cintiq's). after trying on the Cintiq's display it does not start either on Cintiq's or laptop's;
- waiting (up to 15-20 minutes after starting the program);
- writing to your support here: http://www.paintstormstudio.com/contacts.html (please ignore that as i provided there less info than here)
can you help me please?