Norton Security Issue

Posts: 25
Joined: Sun Aug 20, 2017 4:02 pm
Location: Warsaw, Poland

Norton Security Issue

Postby VanDeiMin » Mon Oct 30, 2017 10:35 am

Norton Security deleted Paintstorm.exe beacuse It says Paintstorm contains "trojan.gen.9" . Do you know The reason of this strange behaviour of Norton?I
Installed on Wacom MobileStudioPro 16gb.

Best Regards
Wojciech Bem
User avatar
Site Admin
Posts: 1132
Joined: Thu May 07, 2015 1:33 pm

Re: Norton Security Issue

Postby support » Tue Oct 31, 2017 9:27 am

Known issue, maybe because Paintstorm sends your hardware id to our servers to check registration - Norton could detect it as a trojan which steals some information... I don't know.
Posts: 15
Joined: Wed Aug 16, 2017 12:42 am

Re: Norton Security Issue

Postby HeroicNate » Sat Nov 11, 2017 6:28 pm

I said this in another post but I'll put it here to since I ran into the same problem. Installing an "unknown" developer program and then to have it flagged as a trojan is very unsettling. On top of that there is not much info out there about the development team so it becomes very hard to trust. If more info is put out there about what the program does and why, as well as more info about the developers, it goes a long way to help people trust the program. It is a really good painting program so I want to trust it, but these issues make me lean back towards just using Krita, even if it isn't as good.

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 1 guest