Norton Security Issue

VanDeiMin
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Norton Security Issue

Postby VanDeiMin » Mon Oct 30, 2017 10:35 am

Norton Security deleted Paintstorm.exe beacuse It says Paintstorm contains "trojan.gen.9" . Do you know The reason of this strange behaviour of Norton?I
Installed on Wacom MobileStudioPro 16gb.

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Wojciech Bem
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support
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Joined: Thu May 07, 2015 1:33 pm

Re: Norton Security Issue

Postby support » Tue Oct 31, 2017 9:27 am

Known issue, maybe because Paintstorm sends your hardware id to our servers to check registration - Norton could detect it as a trojan which steals some information... I don't know.
HeroicNate
Posts: 13
Joined: Wed Aug 16, 2017 12:42 am

Re: Norton Security Issue

Postby HeroicNate » Sat Nov 11, 2017 6:28 pm

I said this in another post but I'll put it here to since I ran into the same problem. Installing an "unknown" developer program and then to have it flagged as a trojan is very unsettling. On top of that there is not much info out there about the development team so it becomes very hard to trust. If more info is put out there about what the program does and why, as well as more info about the developers, it goes a long way to help people trust the program. It is a really good painting program so I want to trust it, but these issues make me lean back towards just using Krita, even if it isn't as good.

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