Paintstorm small dead zone on pen touch

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menjah
Posts:2
Joined:Tue Aug 23, 2016 4:27 am
Paintstorm small dead zone on pen touch

Post by menjah » Fri May 15, 2020 8:11 pm

Hey there! I'm encountering a small dead zone in paintstorm when I first press down the brush.
Here's a short video demonstrating the issue:
https://drive.google.com/open?id=17IJSn ... abXQkbSgfg

The first app is Krita, the brush strokes are purple
Second app is Paintstorm, brush strokes are blue.

The issue seems to occur with bristle engine or not, with smoothing or not, wacom "Use Windows Ink" setting on/off, I've also messed around with the "Stabilizer Global Seettings" window a bunch and was not able to change the effect. More context, it seems to not happen all the time, and is something that begins to happen after a small period of time using paintstorm. Once it starts though it tends to stay stuck like that for the rest of the session.

I'm using Windows and a Wacom CintiqPro24P on latest drivers (2020-05-15) and have also used the FixMyPen tool to fix most windows interference.
www.github.com/saveenr/Fix_My_Pen/releases

Thanks for any help!
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support
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Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Paintstorm small dead zone on pen touch

Post by support » Fri Jun 12, 2020 2:54 pm

It looks like the tablet is not recognized.

Try to reset user settings via Wacom Desktop center. Or delete Wacom d drivers, reboot PC, and install it again.

Also, this could be helpful: https://www.youtube.com/watch?v=sGi47EWEkuY
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