Black screen instead of the white canvas
You’ve registered Paintstorm, but it’s asked to register again
You see message what some DLL not found
Paintstorm worked before but now don’t works correctly
CPU coolers too loud and PC is too hot
Brush automatically switches to the eraser
You’ve registered Paintstorm, but it’s asked to register again
Paintstorm send HID(Hardware id) generate from PC motherboard and HDD serial numbers to our servers, and, for example, if you change Hard disk – HID will be changed too. But sometimes it changes for an unknown reason.
To solve it:
Deactivate previous HID in the login area. Details: http://www.paintstormstudio.com/help/registrationfaq/transfer/
If it repeats every PC reboot, write to info@paintstormstudio.com
You see message what some DLL not found
The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
The problem is that the KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable for Visual Studio 2015 failed to install.
Solution:
1)Install Windows Updates:
Go to Start – Control Panel – Windows Update
Check for updates
Install all available updates.
After the updates are installed, restart your computer.
After the restart repeat the steps above again until no more updates are available.
2)Download the Visual C++ Redistributable:
For Windows 64-bit
http://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x64.exe
For Windows 32-bit
http://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe
Run the vcredist_x64.exe (64-bit) or vcredist_x86.exe (32-bit) and select Uninstall
Run the .exe again and select Install
another link: http://www.microsoft.com/en-us/download/details.aspx?id=48145
Also, this link can be helpful: https://support.microsoft.com/en-us/kb/2999226
Paintstorm works before but now stop working, you can restore it to a clean state. To do it, you must manually delete Paintstorm documents and settings folder:
for Windows: “/Documents/Paintstorm Studio/”
for MAC OS: “~/Library/Application Support/Paintstorm Studio/”
Attention: after deleting this folder all custom settings will be lost
PC is too hot
Usually, this issue can appear in MacBooks.
Solution: Disable checkbox at Menu-File-Options-Perfomace-“Use multi-cores”
Also better enable: Menu-File-Options-OpenGL-Enable V-sync
Brush automatically switches to the eraser
Disable checkbox at Menu-File-Tablet settings-Enable pen-revert eraser