Continuing support?
Posted: Wed Jul 27, 2016 10:28 am
Hi, I bought this program about a month ago, and I absolutely LOVE it. But, (And please forgive me, I have anxiety so I get paranoid about these kinds of things) I have noticed that the support team seems very small,(and not very active?) and the program doesn't have a permanent serial key or anything like that, and it worries me a lot. I really hope it only continues to grow and gain support, but the apparently small team and user base makes me concerned about longevity. I don't want to get really attached to a program I might not be able to use in 5 years if the team or company disappears and I have to switch computers or something like that. I get familiar with one program and use for a LONG time, so I'm very interested in permanency. I've avoided software that doesn't come on a physical cd for years because of that, or used only open source that needs no further support and I can count on so long as I have the install file safely backed up. I've only recently starting buying downloadable software at all for those reasons.
If the verification is purely internet activated, what will happen if the support team dissolves, disappears or loses interest,v as can happen with very small companies? Is there a plan in place so those who've paid can continue to use the version of Paintstorm they've paid for if they need to switch machines and support is no longer available? (Like Adobe, who've issued a serial number or no activation needed version of software to their customers for their very old software so it can be used even after they shut down the servers for it)
I know this is realistically a concern that is probably FAR in the future, and may never happen at all. But it worries me now, so I thought I'd ask. It wouldn't worry me so much, but I've fallen in love with your program and want to be sure I'll be able to use it for a long time to come, and I don't think there's anything else out there quite compare with it if I ever had to find a replacement. It's wonderful! it's very early to think about probably, but will you have an exit plan if/when the time comes, or will customers just be left on their own?
If the verification is purely internet activated, what will happen if the support team dissolves, disappears or loses interest,v as can happen with very small companies? Is there a plan in place so those who've paid can continue to use the version of Paintstorm they've paid for if they need to switch machines and support is no longer available? (Like Adobe, who've issued a serial number or no activation needed version of software to their customers for their very old software so it can be used even after they shut down the servers for it)
I know this is realistically a concern that is probably FAR in the future, and may never happen at all. But it worries me now, so I thought I'd ask. It wouldn't worry me so much, but I've fallen in love with your program and want to be sure I'll be able to use it for a long time to come, and I don't think there's anything else out there quite compare with it if I ever had to find a replacement. It's wonderful! it's very early to think about probably, but will you have an exit plan if/when the time comes, or will customers just be left on their own?
