Computer asking for registration key???

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abstractliving
Posts:14
Joined:Wed Sep 27, 2017 8:13 pm
Computer asking for registration key???

Post by abstractliving » Wed Nov 29, 2017 1:04 am

So yesterday I opened up Paintstorm to do art and the register screen showed up

Image

I deactivated my code and then reactivated it on here and it worked fine. However, when I closed Paintstorm last night it crashed, and upon opening the program again it shows up like this. Because I can't deactivate my key until the 7th I can't do any art? I haven't been transferring it between devices and this is a major problem I have at the moment.

Is there a way to make it stop thinking my device isn't registered?
abstractliving
Posts:14
Joined:Wed Sep 27, 2017 8:13 pm

Re: Computer asking for registration key???

Post by abstractliving » Thu Nov 30, 2017 9:09 pm

Adding onto this, it worked one day without needing the key. However, on that same day I was running a few to many programs and my computer crashed. This made Paintstorm go right into the same behavior explained above.

I figured it might be an internet connection issue but it doesn't seem to change if I wait or not for my internet to connect (I power down my laptop every night)
abstractliving
Posts:14
Joined:Wed Sep 27, 2017 8:13 pm

Re: Computer asking for registration key???

Post by abstractliving » Fri Dec 01, 2017 8:33 pm

I've reached out to the support and they've fixed my account ^^

If anyone else has this problem just contact the registration department and they'll get to it.
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support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Computer asking for registration key???

Post by support » Mon Dec 04, 2017 8:24 am

Guys write directly to info@paintstormstudio.com :!:
The forum is not a good place to fast solvation of individual license issues.
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