Eraser issue since 1.60

Post Reply
User avatar
Dalaron
Posts:41
Joined:Thu Feb 25, 2016 2:24 pm
Eraser issue since 1.60

Post by Dalaron » Sat May 21, 2016 4:21 pm

Hello,
Since I've updated my software to the latest version I have a problem with the eraser. I am using a Wacom Intuos Pro (M). I am using Windows 10, up to date. When I turn the pen upside down to erase it changes to eraser, but instead of moving it stops completely and even when I turn the pen upside down again for painting it still doesn't move, or if it makes a move it returns my cursor to the place where i first loaded the eraser tool. I tried other softwares to make sure the problem is not with the pen. I reinstalled the software as well, but the problem wasn't fixed. I also tried resetting everything to default, but didn't work either. I would appreciate if you would look into this problem.
Thank you.
User avatar
Dalaron
Posts:41
Joined:Thu Feb 25, 2016 2:24 pm

Re: Eraser issue since 1.60

Post by Dalaron » Sat May 21, 2016 4:47 pm

https://drive.google.com/file/d/0B9zEwY ... sp=sharing Here is a video of the problem. At the 00:06 i turn the pen upside down to erase and you can see what happens.
User avatar
Dalaron
Posts:41
Joined:Thu Feb 25, 2016 2:24 pm

Re: Eraser issue since 1.60

Post by Dalaron » Fri May 27, 2016 1:44 pm

Can someone at least tell me how to install previous version or something?
phc5
Posts:10
Joined:Thu Aug 20, 2015 1:53 pm

Re: Eraser issue since 1.60

Post by phc5 » Fri May 27, 2016 9:53 pm

I also have Wacom med. tablet, Windows 7. I never use the pen eraser, but tried it and it did the same. Tried with Painter 15, works fine.
Must be in Paintstorm. Use the eraser tool, it works OK, just a few extra clicks with your stylus.
User avatar
Dalaron
Posts:41
Joined:Thu Feb 25, 2016 2:24 pm

Re: Eraser issue since 1.60

Post by Dalaron » Fri May 27, 2016 9:57 pm

I am doing that at the moment, but sometimes I feel like i want to lay down away from the pc and go keyboard free. And I have to setup shortcuts on express keys etc and that is really annoying once you already have a habit of something else. Hope they will fix it fast.
User avatar
support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Eraser issue since 1.60

Post by support » Tue May 31, 2016 4:44 pm

Seems that it's a some wacom drivers issue, because I've tested it at several PC with intous 4 and 5, and "back eraser" works fine for me. I have 6.3.16-2 driver.
User avatar
Dalaron
Posts:41
Joined:Thu Feb 25, 2016 2:24 pm

Re: Eraser issue since 1.60

Post by Dalaron » Tue May 31, 2016 7:43 pm

I just hate Windows 10... Had to delete everything connected with Paintstorm studio and everything connected with Wacom to fix it. Sorry for bothering.
Post Reply