Flashing black boxes gltich

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CloudWalker_II
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Joined:Thu Nov 10, 2016 8:44 pm
Flashing black boxes gltich

Post by CloudWalker_II » Thu Nov 10, 2016 9:07 pm

Hey,
I've been trying out the program a bit, it got some really nice features and a lot of potential.
I would like to purchase this program but I need to know if this is an issue that can be resolved.

For some reason when I use the program I get a glitch where square black boxes start flashing all over the canvas, they seem to be randomly appearing at random places on the canvas at seemingly random intervals. If I restart the program they go away but they seem to be triggered by something (I can't tell what triggers it unfortunately), but once the glitch starts appearing it persists until i restart the program again and it doesn't take long, usually within a minute of using the program they start appearing again.

Not sure what information I need to give but some of the basics I can think of:
  • Windows 10
    GTX 1070 (latest drivers)
    2560x1440 resolution with no DPI scaling.
    Wacom Tablet.
I've made sure to have no other windows running and closed down as many other services/programs as I could, but it seemed to have no effect.

The only other report of this issue I've managed to find:
http://www.paintstormstudio.com/forum/v ... oxes#p3285
What was I doing at the time to create this situation? It could have been a number of things. I was experimenting with the clone function and got to the point where black squares would flash in different areas of the window. I opened another file and the problem went away, however if I went back to the original the flashing would be there. So that might have been it.
Unlike this post my issue doesn't seem to be tied to any perticular document and it's not triggered by the clone tool.
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support
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Re: Flashing black boxes gltich

Post by support » Sun Nov 13, 2016 10:15 am

what size for canvas and layers count you usually use? Is it happens for little canvases same as for big?
CloudWalker_II
Posts:2
Joined:Thu Nov 10, 2016 8:44 pm

Re: Flashing black boxes gltich

Post by CloudWalker_II » Sun Nov 13, 2016 6:31 pm

Yes you seem to be right, when I tried on a smaller canvas (2000 x 1700 px) it doesn't appear but when I work on bigger canvases (7000 x 6000 px) they appear again.

I actually managed to take a screenshot when one appeared, (it wasn't easy)
Black box02.jpg
Black box02.jpg (201.62KiB)Viewed 1648 times
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