Can't import custom texture (IOS)

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MikeWest
Posts:10
Joined:Sat Jun 17, 2017 9:57 am
Can't import custom texture (IOS)

Post by MikeWest » Sat Jun 17, 2017 10:05 am

Hi, first of all THANK YOU for a fantastic app.

I'm using paintstorm for IOS, and I'm trying to load some custom texture patterns that I saved using a PC and loaded into my iCloud account. When I try to import the texture into paintstorm, I get the error message "Wrong file extension: Please use .jpg or .png"

I have saved the files BOTH as .jpg or .png but it will still not accept them. Image sizes range from very small (256k) to large, but it does not seem to matter. I'm using the latest version of Paintstorm, latest IOS on an iPad pro 12.9. Can you help me out?
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Blendie
Posts:88
Joined:Thu Dec 08, 2016 11:10 pm
Location:UK

Re: Can't import custom texture (IOS)

Post by Blendie » Tue Nov 06, 2018 11:52 pm

Hi :-)
I was just looking to see if anyone else was having any similar issues. Just tried another way to get custom brush icons in, and have been able to do it!

128x128 png to camera roll.
Open the png in PSS.
Save as ... iTunes ... make sure to save it as png again (+ title)
Then go the usual route via Brushes, import from iTunes, and it works!
AMD, SparkyOS/Mate, XP-Pen Deco v2
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support
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Joined:Thu May 07, 2015 1:33 pm

Re: Can't import custom texture (IOS)

Post by support » Fri Nov 09, 2018 10:41 am

check extension upper case, maybe its actually file.JPG instead of file.jpg
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