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Eraser issue since 1.60

Posted: Sat May 21, 2016 4:21 pm
by Dalaron
Hello,
Since I've updated my software to the latest version I have a problem with the eraser. I am using a Wacom Intuos Pro (M). I am using Windows 10, up to date. When I turn the pen upside down to erase it changes to eraser, but instead of moving it stops completely and even when I turn the pen upside down again for painting it still doesn't move, or if it makes a move it returns my cursor to the place where i first loaded the eraser tool. I tried other softwares to make sure the problem is not with the pen. I reinstalled the software as well, but the problem wasn't fixed. I also tried resetting everything to default, but didn't work either. I would appreciate if you would look into this problem.
Thank you.

Re: Eraser issue since 1.60

Posted: Sat May 21, 2016 4:47 pm
by Dalaron
https://drive.google.com/file/d/0B9zEwY ... sp=sharing Here is a video of the problem. At the 00:06 i turn the pen upside down to erase and you can see what happens.

Re: Eraser issue since 1.60

Posted: Fri May 27, 2016 1:44 pm
by Dalaron
Can someone at least tell me how to install previous version or something?

Re: Eraser issue since 1.60

Posted: Fri May 27, 2016 9:53 pm
by phc5
I also have Wacom med. tablet, Windows 7. I never use the pen eraser, but tried it and it did the same. Tried with Painter 15, works fine.
Must be in Paintstorm. Use the eraser tool, it works OK, just a few extra clicks with your stylus.

Re: Eraser issue since 1.60

Posted: Fri May 27, 2016 9:57 pm
by Dalaron
I am doing that at the moment, but sometimes I feel like i want to lay down away from the pc and go keyboard free. And I have to setup shortcuts on express keys etc and that is really annoying once you already have a habit of something else. Hope they will fix it fast.

Re: Eraser issue since 1.60

Posted: Tue May 31, 2016 4:44 pm
by support
Seems that it's a some wacom drivers issue, because I've tested it at several PC with intous 4 and 5, and "back eraser" works fine for me. I have 6.3.16-2 driver.

Re: Eraser issue since 1.60

Posted: Tue May 31, 2016 7:43 pm
by Dalaron
I just hate Windows 10... Had to delete everything connected with Paintstorm studio and everything connected with Wacom to fix it. Sorry for bothering.