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[Win 10] PSS has issues to create the documents-folder

Posted: Sun Mar 18, 2018 6:48 pm
by Sir_Blark
Today a error has appeared, after I updated to Version 2.21.
Every Time if the autosave is activated or I closed the Program, the message "Error save ico" and "Can not save file: C:\Users\...\Documents\Paintstorm Studio\Data/graph.dat" are displayed.

Also I tried to reset the settings, but than it crashes.

I tried to reinstall PSS (in different directories and versions) and delete the "\Documents\Paintstorm Studio" -Folder but PSS has problems to create a new Folder.
Each Folder are empty. And if I try to launch PSS, it only shows me the missing Paths.

I can replace the folder from before but than of course I will be become the same Issues.

On an other Pc the Installation do their job but with only one Licens, it is a bit anoying to reactivate the key everytime. :?

What can I do? :D

(I'm sorry, english isn't my native language)

Re: [Win 10] PSS has issues to create the documents-folder

Posted: Sat Apr 07, 2018 1:43 pm
by support
Seems you have some access rights issues, have you tried to launch as administrator? Also, maybe try to disable antivirus.