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Cursor still off in the corners on Cintiq 13HD

Posted: Sun Apr 08, 2018 6:53 pm
by AndreasResch
Hello.

I'm about to give Paintstorm another try as a replacement for Photoshop (at least for the painting part). It's a bumpy ride and there are quite a few things that are difficult to get used to. I'll post them as suggestions later.

However - there have always been issues with the Cintiqs (in the past). In the center of the screen, the cursor is OK now if I use an offset of -3 and -3. When I get towards the corners of the screen, the cursor moves away from the tip towards the corners (about 10 pixels). This only affects the brush - not the mouse pointer. It's all fine in Photoshop.

It would be great if this could be added to the bug list.

Cheers,
Andreas

Re: Cursor still off in the corners on Cintiq 13HD

Posted: Wed Apr 11, 2018 9:25 am
by support
If you on Windows: Try to enable: Menu-Tablet settings-Coordinate mouse mode.
Is it same?

Re: Cursor still off in the corners on Cintiq 13HD

Posted: Wed Apr 11, 2018 9:35 am
by AndreasResch
Hello.

It's been on. Makes no difference.

Cheers,
Andreas

Re: Cursor still off in the corners on Cintiq 13HD

Posted: Wed Apr 11, 2018 9:38 am
by support
Very strange. To be honest it's the first report with the same bug. Some users have regular offset or not worked pen pressure, but this corner offset - I don't know what to do. Maybe some default manipulations like: install some of early Wacom drivers.

Re: Cursor still off in the corners on Cintiq 13HD

Posted: Wed Apr 11, 2018 10:41 am
by AndreasResch
I've recalibrated my Cintiq and reset the Tablet Settings of Painstorm and things look better now. So don't bother about it for now.

Cheers,
Andreas