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can't view painting after update to 2.31

Posted: Tue Oct 23, 2018 7:20 pm
by mrddixon
There is just a blank space where the painting should be, as well as in the navigator. You can see the painting in the layers panel and the program still records brush strokes. I tried different view settings, re-installing and updating drivers.

Re: can't view painting after update to 2.31

Posted: Sat Oct 27, 2018 10:37 am
by support
Try to delete/backup "Documents/Paintstorm Studio/" folder
Paintstorm will create a new clean after restarting.... Is it still the same?

Re: can't view painting after update to 2.31

Posted: Tue Oct 30, 2018 7:38 pm
by Alcestia
I'm having the same issue. I tried your suggestion and it didn't work. It works fine on my laptop that's running windows 8. I have windows 7 on the computer I'm having issues with.

Re: can't view painting after update to 2.31

Posted: Wed Oct 31, 2018 11:25 pm
by Lizzie1540
support wrote:Try to delete/backup "Documents/Paintstorm Studio/" folder
Paintstorm will create a new clean after restarting.... Is it still the same?

Hi... I am also having issues with not being able to view painting. I have downloaded Paintstorm 2.31 (on a trial) on Linux Mint 19. I have tried your earlier suggestion to delete the Home Paintstorm folder and re-start the program but still have had no luck.

Re: can't view painting after update to 2.31

Posted: Fri Nov 09, 2018 10:15 am
by support
Update graphics card drivers.

Re: can't view painting after update to 2.31

Posted: Mon Nov 19, 2018 3:00 am
by salyangoz
same problem, windows 7, graphics driver is up-to-date
(from diagnostic tool: Latest version: x.x.x.2993 Installed Version: x.x.x.2993)

Re: can't view painting after update to 2.31

Posted: Sat Dec 08, 2018 7:42 am
by Alcestia
Everything is up to date and Im still having issues.

Re: can't view painting after update to 2.31

Posted: Thu Dec 20, 2018 10:09 am
by support
2.31 version requires OpenGL 3.2 (or higher) version.
If your graphics card does not support it download the previous version: http://www.paintstormstudio.com/Paintst ... 30_x64.exe