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Does not properly process PSDs

Posted: Tue Jul 02, 2019 8:22 pm
by simon_dominic
Paintstorm fails to open canvas-only PSDs and shows only a white screen.

If I duplicate the canvas in another software, save the file, load it into Paintstorm, delete the layer, save it, then load it back again it's OK.

I searched the forums and found this reply, "PSD must be RGB 8bit with one unlocked layer or several layers."

This maybe so but the way I see it this is a bug, and a showstopper for me. I don't use layers so I can't use Paintstorm at all until this is fixed.

Is a solution for this in the pipeline?

Re: Does not properly process PSDs

Posted: Thu Sep 19, 2019 10:45 am
by support
PSD must be more than 1 layer or it single layer must be unlocked.