Open existing PSD files

[TomDeVis]

When I try to open an existing PSD it creates or opens a file with the right dimensions but without layers.
The file includes no special layers. I've tried this with just a basic psd file with one extra layer as well.

Is there something I am missing?

[support]

You need 2 or more layers, paintstorm open white canvas if you have only 1 photoshop locked layer(also you can unlock it) . Also paintstom can open only RGB files(not a CMYK)