Help - PS v2.0 crashes constantly!

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Mirror Image
Posts:21
Joined:Sat Oct 10, 2015 5:33 pm
Help - PS v2.0 crashes constantly!

Post by Mirror Image » Tue Apr 11, 2017 6:49 pm

Hi Support,

Emailed you about this problem via the 'contact' page on the website a week ago but no response so thought I should try here :?:

I recently upgraded to PS 2.0 on my iMac running OS X 10.10.5. Installation went fine but every time that I launch PS it gets as far as starting the brush conversion and then crashes :x . Obviously, I am unable to use PS at all and would welcome your help to sort the problem. The crash report is as follows:

Process: PaintstormStudio [603]
Path: /Applications/PaintstormStudio.app/Contents/MacOS/PaintstormStudio
Identifier: Paintstorm.PaintstormStudio
Version: 2.00 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: PaintstormStudio [603]
User ID: 501

Date/Time: 2017-04-11 19:44:54.839 +0100
OS Version: Mac OS X 10.10.5 (14F2315)
Report Version: 11
Anonymous UUID: F156FA15-D0DA-48D5-E2E8-B2238ACF07C3


Time Awake Since Boot: 600 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffa9798000

VM Regions Near 0xffffffffa9798000:
--> shared memory 00007ffffff79000-00007ffffff7a000 [ 4K] r-x/r-x SM=SHM


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Paintstorm.PaintstormStudio 0x000000010e0c582c _mazok::scalebrForm2(float, float) + 2252
1 Paintstorm.PaintstormStudio 0x000000010e0c242b _mazok::drawTo(float, float, _layer&) + 719
2 Paintstorm.PaintstormStudio 0x000000010e0c1c14 _mazok::bezierDraw(_layer&) + 3758
3 Paintstorm.PaintstormStudio 0x000000010e157576 _brush::makeBrushPreviewBlack(bool) + 1626
4 Paintstorm.PaintstormStudio 0x000000010e1c16bd _converoldbrushestonew::convertOldBrushToNew() + 315
5 Paintstorm.PaintstormStudio 0x000000010e1ac4f6 MyIdle() + 2756
6 Paintstorm.PaintstormStudio 0x000000010e0a5471 -[OGLView render:] + 559
7 com.apple.Foundation 0x00007fff8a0f6a23 __NSFireTimer + 95
8 com.apple.CoreFoundation 0x00007fff880e02e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
9 com.apple.CoreFoundation 0x00007fff880dff73 __CFRunLoopDoTimer + 1059
10 com.apple.CoreFoundation 0x00007fff8815353d __CFRunLoopDoTimers + 301
11 com.apple.CoreFoundation 0x00007fff8809b608 __CFRunLoopRun + 2024
12 com.apple.CoreFoundation 0x00007fff8809abd8 CFRunLoopRunSpecific + 296
13 com.apple.HIToolbox 0x00007fff81fa256f RunCurrentEventLoopInMode + 235
14 com.apple.HIToolbox 0x00007fff81fa22ea ReceiveNextEventCommon + 431
15 com.apple.HIToolbox 0x00007fff81fa212b _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 com.apple.AppKit 0x00007fff8cf7d8ab _DPSNextEvent + 978
17 com.apple.AppKit 0x00007fff8cf7ce58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
18 com.apple.AppKit 0x00007fff8cf72af3 -[NSApplication run] + 594
19 Paintstorm.PaintstormStudio 0x000000010e0a9491 MacCreateLoop() + 24
20 Paintstorm.PaintstormStudio 0x000000010e1af339 main + 2141
21 Paintstorm.PaintstormStudio 0x000000010e0a47f4 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff86870232 kevent64 + 10
1 libdispatch.dylib 0x00007fff8683226e _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8686f94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ec493dd start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8686f94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ec493dd start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8686f94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ec493dd start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff8686f94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ec493dd start_wqthread + 13

Thread 6:

Thread 7:
0 libsystem_kernel.dylib 0x00007fff8686a4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8686964f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8809beb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8809b37b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8809abd8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8d04556b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8ec4c05a _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8ec4bfd7 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8ec493ed thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000007ff rbx: 0x0000000080000000 rcx: 0xffffffff80000000 rdx: 0x00000001a9798000
rdi: 0x000000000000000b rsi: 0x00007fe31a633a2b rbp: 0x00007fff51b59fd0 rsp: 0x00007fff51b59f00
r8: 0x0000000000000020 r9: 0x0000000000000001 r10: 0x0000000000000018 r11: 0x00007fe20ac1957a
r12: 0x00007fe31e134a08 r13: 0x00000001559c7008 r14: 0x00007fe31a633a20 r15: 0x000000000000001f
rip: 0x000000010e0c582c rfl: 0x0000000000010286 cr2: 0xffffffffa9798000

Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x7fff8ec36000 - 0x7fff8ec47fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff8ec48000 - 0x7fff8ec51fff libsystem_pthread.dylib (105.40.1) <ACE90967-ECD0-3251-AEEB-461E3C6414F7> /usr/lib/system/libsystem_pthread.dylib
0x7fff8edaa000 - 0x7fff8ee49e27 com.apple.AppleJPEG (1.0 - 1) <6627DDD9-A8FE-3968-B23A-B6A29AA3919A> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff8eef7000 - 0x7fff8ef99fff com.apple.Bluetooth (4.3.6 - 4.3.6f4) <D9286207-FC6A-36B7-A10D-830F6B1A2E8F> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff8ef9a000 - 0x7fff8f01efff com.apple.PerformanceAnalysis (1.0 - 1) <095E6B1C-DC20-38DC-8931-16041B0489C7> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x7fff8f269000 - 0x7fff8f271fff libsystem_dnssd.dylib (576.50.2) <9EC5AF92-D0D2-3BDE-92B6-D3730D3865C8> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8f359000 - 0x7fff8f3caffb com.apple.ApplicationServices.ATS (360 - 375.4) <888FE0B1-835C-30B1-80AD-5066CADB0364> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff8f3cb000 - 0x7fff8f3cffff libCoreVMClient.dylib (79.1) <201EF6DF-5074-3CB7-A361-398CF957A264> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff8f4fd000 - 0x7fff8fd85ff7 libclh.dylib (4.0.3 - 4.0.3) <15C2353A-85A4-3E45-B06F-8FD65B766320> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x7fff8fdaf000 - 0x7fff8fdbaff7 libcsfde.dylib (471.30.1) <A62AE3D8-E2A6-314A-BF45-804003BE0AC9> /usr/lib/libcsfde.dylib
0x7fff8fdbb000 - 0x7fff8fdceff7 com.apple.CoreBluetooth (1.0 - 1) <8D7BA9BA-EB36-307A-9119-0B3D9732C953> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff8fdcf000 - 0x7fff8fe43ffb com.apple.securityfoundation (6.0 - 55126) <344401F5-4016-3AEB-BFDC-CE8E5546D39F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff8fe44000 - 0x7fff8fe45fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff8fec3000 - 0x7fff8fec3ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff8fec4000 - 0x7fff8fed1ff3 com.apple.ProtocolBuffer (1 - 228.0.1) <3429EB06-9F0E-355F-B9AB-F72879177398> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x7fff8fed2000 - 0x7fff8ff12ff7 libGLImage.dylib (11.1.6) <D6DDC014-2C74-34B3-970A-26F211FF76EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8ff13000 - 0x7fff90366fc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff9038f000 - 0x7fff90397ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff9061b000 - 0x7fff90668ff7 com.apple.print.framework.PrintCore (10.3 - 451.1) <DE992474-0841-38A1-B4F6-46D653E454D5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff90688000 - 0x7fff906fafff com.apple.framework.IOKit (2.0.2 - 1050.20.2) <09C0518C-90DF-3FC3-96D6-34D35F72C8EF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff906ff000 - 0x7fff90737fff libsystem_network.dylib (412.20.3) <6105C134-6722-3C0A-A4CE-5E1261E2E1CC> /usr/lib/system/libsystem_network.dylib
0x7fff90779000 - 0x7fff9077bff7 libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
0x7fff90814000 - 0x7fff90880fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <03697149-1CDD-32FF-B564-1C1EF5E9E5C3> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff90881000 - 0x7fff90912ff7 libCoreStorage.dylib (471.30.1) <9D95399F-1AC5-325F-8337-6E13AD99E44B> /usr/lib/libCoreStorage.dylib
0x7fff90913000 - 0x7fff90972fff com.apple.AE (681.5 - 681.7) <2BF39455-1CDD-392C-824A-9972C6B1FB57> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff90973000 - 0x7fff90978ff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff90990000 - 0x7fff90ba0ff7 com.apple.CFNetwork (720.5.7 - 720.5.7) <A47D7DD2-5903-39D0-8D27-5A7E2D119D84> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff90be0000 - 0x7fff90c26ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff90d21000 - 0x7fff90d4cffb libarchive.2.dylib (30.50.1.1.1) <3E66E4A5-B992-3D94-9218-839B34BDAAA8> /usr/lib/libarchive.2.dylib
0x7fff90e7f000 - 0x7fff90ef7ff7 com.apple.SystemConfiguration (1.14.4 - 1.14) <10700747-067C-30A6-B07A-83EBB5F83238> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff90ef8000 - 0x7fff90f49fff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <8E6AE326-9F3E-3182-BD9E-FDF561211E2E> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff90f5b000 - 0x7fff90fb5ff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff90fb6000 - 0x7fff90fbeff7 com.apple.icloud.FindMyDevice (1.0 - 1) <9CE67F85-2BA8-3093-97BA-07BF5C04A5D6> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevice
0x7fff90fbf000 - 0x7fff9100eff7 com.apple.opencl (2.4.2 - 2.4.2) <FAD6A3DE-A882-30B7-84C6-8B2F9666C286> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff91539000 - 0x7fff91563fff GLRendererFloat (11.1.6) <EB135987-0B93-393F-9139-CAB7F6FEBB12> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
0x7fff91595000 - 0x7fff91595fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <E5335492-7EFE-31EA-BE72-4A9CEE68D58E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff91596000 - 0x7fff915befff libsystem_info.dylib (459.40.1) <2E16C4B3-A327-3957-9C41-143911979A1E> /usr/lib/system/libsystem_info.dylib
0x7fff915d6000 - 0x7fff91786ff3 com.apple.QuartzCore (1.10 - 361.19) <8C9AC102-F40C-3EC1-87EF-22FEF8241D31> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff91787000 - 0x7fff917f6fff com.apple.SearchKit (1.4.0 - 1.4.0) <80883BD1-C9BA-3794-A20E-476F94DD89A9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff91827000 - 0x7fff91861ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 231
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=210.7M resident=131.6M(62%) swapped_out_or_unallocated=79.2M(38%)
Writable regions: Total=3.0G written=1.1G(35%) resident=2.2G(74%) swapped_out=0K(0%) unallocated=820.5M(26%)

REGION TYPE VIRTUAL
=========== =======
Activity Tracing 2048K
CG backing stores 7680K
CG image 48K
CG shared images 240K
CoreAnimation 28K
CoreImage 8K
CoreUI image data 96K
Foundation 4K
IOKit 1.5G
Image IO 16K
Kernel Alloc Once 8K
MALLOC 1.4G
MALLOC (admin) 32K
MALLOC_LARGE (reserved) 100.8M reserved VM address space (unallocated)
Memory Tag 242 12K
Memory Tag 251 8K
OpenCL 16K
OpenGL GLSL 256K
STACK GUARD 56.0M
Stack 10.6M
Stack (reserved) 520K reserved VM address space (unallocated)
VM_ALLOCATE 17.2M
__DATA 26.6M
__GLSLBUILTINS 2588K
__IMAGE 528K
__LINKEDIT 72.1M
__TEXT 138.6M
__UNICODE 552K
mapped file 75.1M
shared memory 68K
=========== =======
TOTAL 3.4G
TOTAL, minus reserved VM space 3.3G


Model: iMac13,1, BootROM IM131.010A.B0A, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.9f5
Graphics: NVIDIA GeForce GT 640M, NVIDIA GeForce GT 640M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: PTZ-631W
USB Device: Hub
USB Device: External HDD
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.4

Please help!

Thanks,

Paul
User avatar
support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: Help - PS v2.0 crashes constantly!

Post by support » Wed Apr 12, 2017 9:38 am

If Paintstorm crashes at the brush converting you can delete it and install a clean version.

In Finder->menu->GO->go to the folder
type: ~/Library/Application Support/ find and delete "Paintstorm Studio" folder
klaemoer
Posts:13
Joined:Mon Jun 27, 2016 4:12 pm

Re: Help - PS v2.0 crashes constantly!

Post by klaemoer » Wed Apr 12, 2017 11:51 am

Paul,

Have you installed any Photoshop brushes in Paintstorm? I was getting the same crash during the brush conversion process, temporarily moved the PS brushes out of the PSS Brforms folder and launched PSS. When the brush conversion was done I put the PS brushes back into the Brforms folder and relaunched PSS without crashing. Hope this helps you.

Clay
Mirror Image
Posts:21
Joined:Sat Oct 10, 2015 5:33 pm

Re: Help - PS v2.0 crashes constantly!

Post by Mirror Image » Wed Apr 12, 2017 6:56 pm

Many thanks to you both; did a 'clean' install as described and all is working fine again. Good suggestion Clay. I had the feeling that it was a brush issue. I don't think I have any Photoshop brushes but I certainly have imported third party brushes so, I have kept the Paintstorm library folder that I removed to facilitate the clean install and will move brushes from this into the new folder until I can identify which - if any - are creating the problem.

Best wishes,

Paul
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