Crashing when choosing "Free Transform"

[DougHeffernan]

Hello! I have just purchased Paintstorm last week, fresh download and installation. It's a great program (the best i've found), however i've encountered a few issues. I have searched for a solution and did a fresh download and installation during that process. The remaining issues remain:

- The program crashing most of the time I choose "Free Transform"
- Every time I launch the program, the mouse cursor disappears when moving it above the canvas into the top bar options/tools and it reappears at the top of the screen at the OSX menu bar. The make the cursor appear everywhere normally, I must make a mark on the canvas.
- The UI loading without the tools, and when I re-click the tools icon to show the panel, nothing happens. I need to restart the program and manually reload the saved UI for it to reappear.
- The UI sometimes loads with emply space between the program and the the OSX Paintstorm window top tab (the tab/border with minimize, full screen and close buttons).

I am using a 2017 Mabook Pro Mojave with the latest version of Painstorm with an external drawing tablet (cintiq), if that information may be helpful.

Thanks!

[support]

thank you for reporting

[jazz_joe]

Hello! I have just purchased Paintstorm last week, fresh download and installation. It's a great program (the best i've found), however i've encountered a few issues. I have searched for a solution and did a fresh download and installation during that process. The remaining issues remain:

- The program crashing most of the time I choose "Free Transform"
- Every time I launch the program, the mouse cursor disappears when moving it above the canvas into the top bar options/tools and it reappears at the top of the screen at the OSX menu bar. The make the cursor appear everywhere normally, I must make a mark on the canvas.
- The UI loading without the tools, and when I re-click the tools icon to show the panel, nothing happens. I need to restart the program and manually reload the saved UI for it to reappear.
- The UI sometimes loads with emply space between the program and the the OSX Paintstorm window top tab (the tab/border with minimize, full screen and close buttons).

I am using a 2017 Mabook Pro Mojave with the latest version of Painstorm with an external drawing tablet (cintiq), if that information may be helpful.

Thanks!

I myself have made a post about this exact problem and it has not been addressed. All of the mentioned issues here currently should be fixed to make the software more enjoyable. I might add:
- The preview image of the brush currently being used gets distorted if a change is applied to the brush like size or shape.
- The program crashed when I right click on two(2)layer tabs to "Merge layer with bottom layer" using the right-click function using the trackpad on a Macbook.

Also, is the PSS version currently offered in the App Store the most recently updated version?